Health Measures

We have many measures in place to protect our residents and staff from illnesses and diseases and to minimize risk of exposure when caring for those diagnosed. We follow guidelines and recommendations from numerous organizations such as the Centers for Disease Control and Prevention (CDC), Department of Public Health (DPH), and Centers for Medicare and Medicaid Services (CMS).

We implement stringent infection prevention and control measures, frequent hand washing and cleaning of our buildings and surfaces, and extra precaution when caring for residents, especially residents exhibiting any symptoms of illness regardless of the nature of those symptoms. We closely monitor our residents for illnesses, staff are instructed not to report to work if they are feeling ill, and we adjust our visitor guidelines to ensure we maintain a safe environment.

We also conduct frequent vaccine education and make vaccines available for residents and staff to protect themselves against COVID-19, the flu, and other illnesses. For more information about the COVID-19 vaccine, visit the CDC’s website HERE.

Protecting Those We Serve

We promote a culture of respect and dignity, and our employees are expected uphold the highest moral and ethical integrity. We maintain a comprehensive abuse prevention program, and provide frequent and robust education to ensure employees are familiar with our policies and procedures. We expect honesty and transparency, and we often reinforce clear instructions for employees to follow if they suspect abuse.

Security & Emergency Preparedness

We take many steps to prepare for emergencies and natural disasters, including frequently reviewing and updating safety procedures, and implementing training and emergency drills. Our security systems include cameras and monitoring, controlled access systems, sprinkler systems and fire extinguishers strategically located in the building.

In the event of an emergency, we keep several days’ worth of food and supplies in case vendors can’t deliver, and we have a backup generator in case of power outages. We maintain close contact with local authorities and first responders to ensure they will support us if a situation were to require their response.

If you are in one of our communities during an emergency, please remain calm and follow instructions and directions from the nearest staff member. We will help those who needs assistance and we will use our intercom system to provide instructions and give updates.

Please note the emergency exits located throughout our communities. They are marked with a red EXIT sign and our evacuation routes are posted on each floor. If you have questions, contact the Nursing Supervisor, or one of our managers on staff.

We may use phone, email, signage and mail to communicate about severe weather or emergencies, as well as our website and social media sites.