Employee Spotlight: Daphne Mitchell, Admissions Director, A.G. Rhodes Wesley Woods
Since joining A.G. Rhodes Wesley Woods last October, Daphne Mitchell has been one of the first faces many families see when they walk through the doors, guiding them through the often difficult and emotional decision of choosing long-term care for a loved one.
As the Admissions Director, Daphne is a primary contact for families who are looking for long-term care. She oversees the admissions process and coordinates with other departments to ensure A.G. Rhodes can meet an elder’s needs, and she facilitates a smooth transition when new residents join the community.
In the face of the pressure that comes with maintaining the census, overseeing many logistics with the admissions process, and sometimes navigating difficult conversations, Daphne says she’s driven by the opportunity to ease others’ burdens.
“The best part of my job is seeing families who have no idea what to expect, and being able to give them some peace,” Daphne said. “To see the relief on their face, knowing they’ve made the best decision for their loved one—that’s the most rewarding thing.”
A.G. Rhodes Wesley Woods Administrator Latasha Ward says that Daphne leads with compassion.
“Families immediately feel her warmth and trust her guidance, which is incredibly important when placing your loved one into someone else’s care.”
Daphne’s journey into healthcare began at just 16 years old and was motivated by a desire to help her family.
“I came from a broken home and because my mom had to work around the clock, we were left with my grandmother a lot. I decided to take my GED and graduate early so that I could work and help out. And that’s how it ended up getting into healthcare; I just didn’t want to see my family go without.”
She’s held various positions throughout her career, and while her journey to elder care wasn’t necessarily planned, she says she loves it.
“It was actually just a job ad that I answered, but once I started working with elders, I fell in love with their stories. I have a lot of patience, and I’m deeply concerned with how our elders are treated.”
When asked how she handles the stress of the job, Daphne—who is also an ordained minister—says she leans on her faith and calling to serve.
“Service is my core. I know I’m on a journey back to God, and I ask myself: ‘What did I do today to make a difference?’”